Privacy Policy

CloudEx Inc. ("we", "us") operates the app "TV Remote Pro" (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described in this policy.

1. Our approach

TV Remote Pro turns your Android phone into a remote control for Google TV, Android TV and Chromecast with Google TV. Your phone talks directly to the TV on the same Wi-Fi (your local network) over an encrypted connection (TLS). The buttons you press, the text you type and the voice you use for voice search go only to your TV. They never pass through our servers, and we never see or collect them. There is no account to create. In particular, we have no access to any of the following:

  • The buttons you press or your history of controls
  • The text you type with the keyboard (such as search words or passwords)
  • What you say for voice search, or the text produced by "Speak to type"
  • The names, IP addresses, MAC addresses and models of your TVs, or the app open on your TV
  • Your macros and app buttons

2. Communication with your TV

  • Finding TVs: The App looks for TVs on the same Wi-Fi using mDNS (Android's NSD) on your local network. This traffic does not leave your local network.
  • Pairing: You pair the phone with the TV by typing the code shown on the TV. For this, the App creates a client certificate on your phone and records the fingerprint of the TV's public key. The certificate is stored in an area of the phone that is not backed up, and it is never sent off the phone.
  • Sending controls: Buttons, text, requests to open apps and voice are sent directly to the TV's "Android TV Remote Service". The TV sends back its power state, volume, the app in front and the state of its text boxes, which the App uses for its display. None of this reaches us.
  • Wake on LAN: When you turn the TV on, the App sends a wake-up signal addressed to the TV's MAC address within your local network.

3. Microphone and voice

  • Voice search: The microphone is used only while you hold the voice button, and the audio is sent directly to the TV, where the TV's voice search processes it. The App does not store the audio or send it to us.
  • Speak to type: When the TV does not accept voice from the phone, for example, the App opens your phone's voice input (the speech recognition service on your device) and sends only the resulting text to the TV's text box. The audio is processed by the provider of the speech recognition service you use on your device, under that provider's policy.

4. Information we collect

4.1 Information collected automatically

  • Anonymous crash reports: We use Firebase Crashlytics. When the App crashes, it collects the stack trace, device model, OS version and app version, together with a random identifier assigned to each installation of the App (the Firebase installation ID). Crash reports do not include text you typed, audio, information about your TVs or anything that identifies you.
  • Purchase information: To confirm the one-time "Premium" purchase, we use the purchase token issued by Google Play. We never receive payment details such as credit card numbers.
  • List of our other apps: To introduce our other apps, the App downloads their names, descriptions and icons from our content server (static files on Cloudflare Pages). The request contains no personal data from the App. As with any web request, the server receives your device's IP address as part of how the connection works. Tapping an app in the list opens its page on Google Play.

The App does not use app analytics or the advertising ID.

4.2 Information stored only on your device

  • Your TVs: Each TV's name, IP address, MAC address, model and public key fingerprint are stored on the device so the App can reconnect. This information is excluded from Android backups and from device-to-device transfers.
  • App settings: Remote settings, app buttons, macros, the theme, the Premium purchase status and similar settings are stored on the device. If backup is turned on in your device settings, Android may include these settings in the backup to your own Google account. This is done by Android, and we cannot access its contents.
  • When you uninstall: Uninstalling the App or clearing its data deletes the information above and the client certificate from your device.

4.3 Information we do not collect

  • What you type or say, or which buttons you press
  • The programs or content you watch on your TV, or your viewing history
  • Your name, email address, phone number or contacts (the App has no accounts)
  • Location information
  • The contents of your screen or of other apps

4.4 Permissions the App requests and why

TV Remote Pro uses the following permissions only for the purposes described.

  • Internet (INTERNET) / view and change network state (ACCESS_NETWORK_STATE / CHANGE_NETWORK_STATE) — To talk to your TV on the same Wi-Fi, to check whether the phone is on Wi-Fi, and for anonymous crash reports, confirming purchases on Google Play, in-app review and in-app updates, downloading the list of our other apps, and showing this Privacy Policy in the App.
  • Microphone (RECORD_AUDIO) — For voice search, only while you hold the voice button. The audio goes directly to the TV and is not stored.
  • Notifications (POST_NOTIFICATIONS, Android 13 and later) — For the notification remote (Premium), the ongoing notification that keeps the connection to the TV, and the sleep timer.
  • Foreground service (connected device) — To keep the connection to the TV while the App is closed, for controls from widgets, the notification and the volume buttons, and for the sleep timer. It stops on its own when it is no longer needed.
  • Alarms & reminders (SCHEDULE_EXACT_ALARM) — For the sleep timer (Premium), to turn the TV off at the time you set.
  • Run at startup (RECEIVE_BOOT_COMPLETED) — To restore the ongoing features you turned on, such as the notification remote, after the device restarts.
  • Google Play billing (BILLING) — To buy and restore the one-time Premium purchase.

5. How we use information

We use the limited information we collect only to:

  • Operate and maintain the Service
  • Confirm Premium purchases
  • Diagnose and fix crashes
  • Respond to support requests
  • Comply with applicable law

6. Third-party services

TV Remote Pro uses the following third-party services. Each has its own privacy policy.

  • Firebase Crashlytics (Google LLC) — anonymous crash diagnostics
  • Google Play Billing (Google LLC) — the one-time Premium purchase. Payment is completed on Google Play, and we receive only the purchase token
  • Google Play In-App Review / In-App Updates (Google LLC) — rate or update the App without leaving it. Google Play handles the processing
  • Cloudflare Pages (Cloudflare, Inc.) — delivers the list of our other apps (static files)

TV Remote Pro does not share your data with advertising networks.

7. Data retention

  • Crash reports: kept for 90 days, then deleted.
  • TVs, settings and the certificate on your device: kept until you delete them, uninstall the App or clear its data.

8. International data transfers

We are based in Japan. The infrastructure used for crash diagnostics and for delivering the list of our other apps may be located in various countries. When you use the Service, the minimal information described above may be processed outside your country under standard contractual safeguards.

9. Your rights

Depending on where you live (such as the EEA, the UK, California or Japan), you may have the right to access, correct or delete the limited information we hold. You can:

  • Delete your saved TVs, app buttons and macros in the App at any time, and delete the information on your device by uninstalling the App or clearing its data
  • Revoke the microphone and notification permissions at any time in your device settings
  • Contact us at the address below with any request about information we hold

10. Children's privacy

TV Remote Pro is not directed to children under 13 (or the minimum age that applies where you live). If we learn that we have collected information from such a child by mistake, we will delete it promptly after you contact us.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always published at this URL with its effective date. We will also announce important changes in the App where appropriate.

12. Contact us

For privacy questions, data requests or concerns, email us at .

CloudEx Inc. (Japan)

Effective Date: November 10, 2026