This page explains how refunds work for purchases in "TV Remote Pro" (the "App"), provided by CloudEx Inc. ("we", "us"). The App is free to download; the only paid item is "Premium", a one-time in-app purchase. If you have any question about a refund, please contact us directly at the address below rather than going through another channel.
Where to ask about refunds
Email:
We reply within 3 business days. Issues we judge to be urgent are handled within 24 hours.
Our approach
Premium is digital content that you can use as soon as the purchase is complete. Because of this, we do not offer refunds for reasons of personal preference (for example, you changed your mind, bought it by mistake, or no longer need it). If Premium works as described, a difference between the features and what you expected is not grounds for a refund either. Everything that controls the TV (all the buttons, the D-pad, the touchpad, typing, voice search, the app buttons and adding several TVs) is free for everyone, so please try the App with your TV before you decide to buy Premium.
However, if Premium does not work properly from the start (for example, the Premium features do not become available after you pay), we will refund your purchase if you contact us within 8 days of your first purchase.
Purchases on Google Play
- Within 48 hours of your purchase, you can use Google's own refund request (Google Play app → profile icon → "Payments & subscriptions" → "Budget & history" → the order → "Report a problem"). Within this period, Google handles the whole process.
- For purchases older than 48 hours that fall under "Our approach" above, email us at the address above within 8 days of your first purchase. Telling us your phone model, Android version, TV model and what happens helps us check quickly.
- Please write to us from the Gmail address of the Google account you used to buy. That address alone lets us find your order, so you don't need to look up the order number.
- Once we confirm the refund applies, we process it. Depending on your payment method, it may take a few business days to appear on your statement. Google also sends you a separate refund confirmation email. After the refund, Premium is removed from that Google account and the Premium features are no longer available. Your saved TVs and the free features are not affected.
If the address you wrote from is not the one used for the purchase, please reply with the email address of the Google account used to buy. Without it we cannot identify the purchase and cannot proceed.
About subscriptions
Premium is a one-time purchase. There is no subscription or recurring charge, so there is nothing to cancel and you will never be charged again. If you reinstall the App or move to a new phone, use the same Google account and tap "Restore purchase" to get Premium back. You don't need to buy it again.
Purchases covered
This policy covers purchases of Premium in the App made through Google Play. Purchases made any other way are not covered.
If you have received a refund for Premium in the App before, later repurchases are not eligible for a refund.
Effective Date: November 10, 2026